Information for Patients with Oxford or United Commercial Health Plans

Since United’s decision to keep Montefiore out of its network and prevent your in-network access to your Montefiore physicians and hospitals, United has repeatedly rejected every proposal and every solution that would restore in-network access to Montefiore. Unfortunately, United’s actions send the message that this is a permanent decision.

Continuing your care with the doctors who know you and with whom you already have an established relationship is one of the most important things you can do for your health.

Changing insurance is the only way to regain the in-network access to the doctors you deserve. After 150 days and counting without in-network access to the doctors and hospitals you know and trust, it’s time to move on without United. Your health is not only personal for us, it’s our only priority. Montefiore has and will always be here for your healthcare needs.

How do I restore my access to Montefiore in 2021?
Here are three things you can do to help regain your in-network access to the Montefiore physicians and hospitals you trust:

  • Ask Your Employer About Your Options.
    Many employers are offering second coverage options that will restore in-network access. But they have to hear from their employees, first. Contact your HR department and let them know the importance of regaining your in-network access to your Montefiore Health System hospital and providers. Ask them about your options to restore your in-network access, including offering a second option for coverage. Many patients have requested a template to use to reach out to their HR/Benefits Manager.You can find a downloadable template here.
  • Apply for Continuity of Care.
    If you or a family member is pregnant or undergoing treatment for a chronic condition, you may qualify for Continuity of Care benefits. If you think you may be eligible, we encourage you to apply through United. Call the customer service number on the back of your United health insurance card to see if you qualify. If you believe you are eligible, but United denies you Continuity of Care, let your physician know immediately.

What do I need to know?

  • You will always have in-network access to our emergency rooms. Regardless of our contract status with United, you should always visit the nearest emergency room if you experience a medical emergency.

Your health and wellbeing remain our priority, along with restoring your in-network access to MHS hospitals and physicians.