Information for Patients with UnitedHealthcare Community Plans Dual Complete Health Plans (Dual Special Needs)

Since United’s decision to keep Montefiore out of its network and prevent your in-network access to your Montefiore physicians and hospitals, United has repeatedly rejected every proposal and every solution that would restore in-network access to Montefiore. Unfortunately, United’s actions send the message that this is a permanent decision.

Montefiore has repeatedly offered proposals that represent, in our view, significant compromise in the interest of our patients. With each compromise, we take a step further away from a sustainable relationship with United.

Continuing your care with your trusted doctor(s) is one of the most important things you can do for your health. And you do not have to find new doctors or hospitals.

What you can do: Switch to an in-network plan by calling one of the health plans listed and they can assist with making the change.

You may change your insurance during the following Medicare Advantage Open Enrollment periods:

  • July 1, 2021 – September 30, 2021

A change made during this time will go into effect the first day of the following month. For example, if you make a change July 12, your new plan would be effective August 1.

Montefiore Medical Center and White Plains Hospital participate in the following Medicare / Medicaid Dual Health Plans:

HealthFirst – 4 STARS

WellCare – 3.5 STARS

Aetna Medicare Assure – 4 STARS

Humana – 3 STARS

FidelisCare – Plan is new, no data.

EmpireBCBS – 3 STARS

EmblemHealth 3 STARS

Centers Plan for Healthy Living – 3.5 STARS

**Below Plans are ONLY for Montefiore Medical Center Patients**

AgeWell New York – 2.5 STARS

RiverSpring / ElderServe – Plan is now, no data. 

Hamaspik Choice – Plan is new, no data. 

The Centers for Medicare & Medicaid Services provides star ratings to help patients compare the quality of plans. Health Plans may earn a maximum of 5 stars based on their Quality Performance.

You will always have in-network access to our emergency rooms. Regardless of our contract status with United, you should always visit the nearest emergency room if you experience a medical emergency.

Your health is our only business, and we apologize for any inconvenience this might cause. We know how important it is to continue seeing the Montefiore doctors you know and trust.